At 10:20 Beijing Time on September 10, Alibaba Cloud monitoring found that the C network access in the Singapore region was abnormal. According to Alibaba Cloud's official announcement, the fire was caused by the explosion of lithium batteries in Singapore's Digital real SIN11 data center. This emergency resulted in a serious interruption of services hosted by major companies such as Southeast Asian e-commerce platforms and byte beating TikTok, and internal teams and sellers using cloud platforms also encountered extensive service errors.

On Digital, Realty responded that the company received a fire alarm from the data center on Luoyang Avenue at 07:45 on September 10, and immediately started the emergency response procedure. All on-site personnel were safely evacuated before 08:15, no casualties were reported.

After the incident, Alibaba Cloud officials responded that firefighters had arrived at the scene to deal with the situation due to a fire in the Singapore Data Center, which caused the temperature to rise in the data center. Although most cloud network and security products have been successfully switched to the backup system, other services are still affected.

After the fire broke out, there were still two places in the data center that caught fire at 7 pm, and at least two fire engines were parked in the center, five civil defense force emergency vehicles, including fire engines, also stopped at the roadside. Firefighters used four water guns to put out the fire, and the sprinkler system in the room also started. About 20 people evacuated themselves before the civil defense personnel arrived, and no one was injured in the accident.

According to reports, the safety standard of Singapore Civil Defense Force (SCDF) requires that all energy storage system devices should be located on the same floor as fire truck passage/fire truck passage, and clearly requires the energy storage capacity of the energy storage system. However, according to media reports, the Singapore Civil Defense Force confirmed that the fire originated from the third-floor battery room of the four-storey building. Lithium ion battery. A follow-up person in charge clarified that SIN11 facility was launched in 2016, while SCDF safety standard was implemented in June 2020.

Alibaba Cloud's official statement also confirmed that it was the lithium battery explosionAn exception occurred in Singapore's data center, which caused fire and high temperature.

It is reported that the means of extinguishing the fire in this incident include water cannons, sprinkler fire extinguishing systems in the room, fire extinguishing robots, etc. Insiders pointed out that water fire fighting is not desirable for lithium battery fire suppression methods.

Alibaba Cloud announced that as of 1:46 a.m. on September 11, the local fire department should require that due to continuous sprinkler fire fighting, the server room began to experience water accumulation and leakage, and there was a risk of electrical short circuit. An emergency power outage has been implemented in one of the server buildings in Singapore Zone C, and network services in other buildings in Zone C are gradually recovering.

According to the latest progress of Alibaba Cloud announcement, as of 20:23 on September 11, 2024, Beijing time, the fire accident in Alibaba Cloud Singapore data center was still being handled, and the fire department continued to deal with security risks on site, the O & M engineer is waiting for permission to enter the server building. If the on-site assessment determines that the physical conditions are not suitable for on-site recovery services, the emergency team will implement the server equipment migration recovery plan.